By Yvonne Winkel on October 17 2018 22:15:09
As a process mapping consultant, it is imperative to get everyone to see not only their own procedures, but how they interconnect into the organizational structure. Once in place and agreed upon by all the contributors, you begin to be able to challenge the current way of doing business and assist them in finding inefficiencies that could be costing the business thousands of dollars.
Many departments have established business rules based on guiding principles and philosophies that may have been created years before. Because there has been no initiative in documenting these procedures, chances are that there are many rules still in place that are causing unnecessary barriers and redundancies that add to the purchase order cycle time.A flowchart is a sequence of graphical symbols and shapes that can be used to help subject matter experts visually walk through their processes and validate those rules for accuracy and relevancy based on current business needs.
Many of us use flowcharts in our daily work - indeed the creation and deployment of a flowchart is one of the most common tasks in business today. But what do we mean by a flowchart, and what is it supposed to do?
This is not easily done, especially in a large room with multiple experts who know only a small portion of the entire process. Each contributor who works within the team can identify their specific areas they deal with on a daily basis, but do not necessarily understand or know the linkages and dependencies that exist outside of their general areas.
Although drawings typically consist of geometric shapes, it is not uncommon to include tables or indices to represent decisions or to provide a cross-reference. Nonetheless, boxes and lines represent the principal means to visualize and communicate a design regardless of the structure to be built, and have been used since time immemorial.
A flowchart can enable the process analyst to effectively document the information given to them by the subject matter experts. With a defined list of symbols, directional arrows and flow diagrams, flowcharts can help the team find gaps and or problem areas that have been known for awhile but have never been visually mapped out in an as-is process map.