By Ursula Wirtz on December 08 2018 07:58:07
Usually, this exercise takes place during an e-procurement project as part of the analysis phase, but can be done at any time. As long as there is a resource who has the proper skills and knows how to draw a flowchart to help the various departments identify their current procedures and potential problem areas within the purchase order approval process.
This is where simple process mapping can be used as an effective tool. Developing sample flowcharts that focus on specific areas or duties can help each subject matter expert define their areas of knowledge and communicate to others in the room. Linking each area together with inter-dependencies and business rules is where the real power of this technique comes in.
A flowchart can enable the process analyst to effectively document the information given to them by the subject matter experts. With a defined list of symbols, directional arrows and flow diagrams, flowcharts can help the team find gaps and or problem areas that have been known for awhile but have never been visually mapped out in an as-is process map.
Many of us use flowcharts in our daily work - indeed the creation and deployment of a flowchart is one of the most common tasks in business today. But what do we mean by a flowchart, and what is it supposed to do?
Each flowchart should ideally begin with a Terminator shape, from which the next step should be linked. Each shape should be indicative of a specific stage in the process and there are conventions for each of these, the most common being the rectangular "Process" shape. Many others exist, however, including shapes representing Data, Documents and Decisions. Decision shapes are diamonds, each of the four corners (or nodes) being either a link from the preceding shape or action to be taken in the next stage depending on the decision.
Helping an organization map out processes can be a challenging task unless you know how to create sample flowcharts. When attempting to get subject matter experts to redefine their business processes, it is imperative to help them identify gaps or redundancies in their current as-is process.